We have all been there before. A dispute on our credit card and we have to battle it out with the retailer or the credit card company themselves to have a charge or purchase reversed. The process can be nerve wracking, time consuming and a general pain in the rear. Knowing how the process actually works can be half the battle. The NY Times have a great article here on just how the process works and who holds the trump card. I learned a few things that I wasn’t aware of. If you do have to end up disputing a charge on your monthly bill for an unfair charge or purchase this article is a must read to give you tips on how to successfully challenge that claim.
Disputing a Charge on Your Credit Card
The card issuer generally takes your word against the merchant or service provider at the outset, restores the money to your bank account temporarily or issues a credit and then goes about its investigation. It essentially demands that the merchant or service provider who supposedly did you wrong prove that it did no wrong at all.
But if you have never wielded this power tool of consumerism, there are a few things you should know first. The cat and mouse game that goes on behind the scenes can be tilted much more — or much less — in your favor, depending on which charges you dispute and how you go about disputing them. ... Read more on New York Times
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